Call for Papers, Tutorials and Panels

Call for Papers

The conference will be organized into the following tracks but not limited to these topics:

• Service Science in IS Research
• IT/IS Leadership, Strategy, and Governance
• Social and Organizational Aspects of IS
• IT Adoption and Diffusion
• IT/IS Project Management
• Global IT/IS Management
• Human Behavior and IT/IS
• Electronic Commerce and Mobile Commerce
• Knowledge Management
• Web 2.0, Social Computing and Data Mining
• IT/IS and Design Science
• Information Systems Security and Privacy
• Human Computer Interaction
• Economics of IS
• IT/IS in Healthcare
• Green IT and Management
• General Track

Detailed Track Information

Service Science in IS Research Track

Track Co-chairs:
Hong-Mei Chen, University of Hawaii at Manoa, USA
Fu-ren Lin, National Tsing Hua University, Taiwan

Description:
As the theme track for PACIS 2010, the Service Science in Information Systems (IS) Research track aims to bring together IS researchers and practitioners in help shaping the definition, scope, theories, techniques, models, methodologies, development and applications of the newly emerged discipline, Service Science or Service Science, Management and Engineering (SSME). We seek original theoretical, empirical, analytical, and case study papers in the following topics, but not limited to:

• IS research and Service Science
• Opportunities, challenges and research agenda for IS researchers in the service science field
• Fusion of new theories, models, and methodologies
• Service Systems Design, Management and Operations
• Service value network, service constellations, or new service supply network; collaborative design and management of integrated service networks; service network security
• New business model, innovative service design, support and delivery and service marketing/pricing
• Service operations and service lifecycle management
• Dynamic resource integration and value co-creation
• Strategic and business-IT alignment, governance, IT service management
• Service Computing and Engineering
• Service-oriented architecture, technology and standards: SOA, Web 2.0, BPM, SaaS, Infrastructure as a service, cloud computing, service grid, etc.
• Service-oriented enterprise architecture, business architecture analysis and engineering
• Service modeling, optimization and analysis
• Service repository design and management
• Service level agreement and management
• Service orchestration: IT infrastructure, business processes, workflows
• Service system development methodologies: Implications on traditional system development life cycle (SDLC)
• Service-Oriented Enterprise and Innovation
• Business transformation and innovation with services computing ideals
• Organizational/social impacts and implementation challenges
• Case studies in various industries

IT/IS Leadership, Strategy, and Governance Track

Track Co-chairs:
Soon Ang, Nanyang Technological University, Singapore
Wai Fong Boh, Nanyang Technological University, Singapore

Description:
This track invites papers that focus on topics related to IS/IT leadership, strategy, and governance. We invite conceptual, theoretical, and empirical papers drawing on a range of strategic, organizational, and leadership theories. We also welcome papers at different levels of analysis and using a variety of methodological approaches. This track focuses on:

• The roles of IT/IS leadership in local and multinational corporations in managing the IT function
• The strategic partnership between IT/IS leadership and top management team (including CEO, COO) of the firm; and between IT/IS leadership and board of directors
• Governance issues related to IT management including the relationship between IT/IS leadership and strategic management of IT
• The strategic use of information technology in firms, industries and networks
• Studies of IT/IS leadership, strategy, and governance that highlight the uniqueness of the Pacific-Asia context

Social and Organizational Aspects of IS Track

Track Co-chairs:
Jimmy Huang, The University of Warwick, UK
Jifeng Luo, Shanghai Jiaotong University, China
Hock-Hai Teo, National University of Singapore, Singapore

Description:
Information systems are increasingly critical in enabling and refining changing practices, interactions and behaviors, both within an organization and in our society in general. Even though growing attention being paid to examine and theorize the social and organizational aspects of information systems has been witnessed, this aspect of IS continues to present researchers with a variety of complex issues.

This track will focus on the social relations, social behaviors and organizational issues that shape the development, adoption and use of various forms of information technology. We aims are twofold. First, it is to continue and extend the existing debates and theorization. Second, it is to reflect on our understanding of these issues and set the agenda for future directions in this area. We particularly welcome accounts that will challenge our taken-for-granted assumptions, thinking and practice. This track welcomes conceptual, theoretical, and empirical papers that further our understanding of these issues. Moreover, research findings and practices drawing on regional, national and international perspectives are strongly encouraged.

IT Adoption and Diffusion Track

Track Co-chairs:
Andrew Chen, University of Kansas, USA
Sean X. Xu, Hong Kong University of Science and Technology, Hong Kong; Tsinghua University, China

Description:
Issues related to information technology (IT) adoption and diffusion have been an important area of study for IS researchers. While IT continues to advance and innovate in today's global environment, adoption and diffusion of IT at all levels of engagement--individuals, organizations, and countries--face ever-increasing opportunities and challenges. This track welcomes conceptual, theoretical, and empirical papers that provide new insights into IT adoption and diffusion as well as set an agenda for future research in this area. Both completed and work-in-progress papers will be reviewed.

Topics may include (but not limited) to the following:

• Emerging contexts in adoption and diffusion research
• Economics of IT adoption and diffusion
• Cross-culture and cross-nation IT adoption and diffusion
• Adoption and diffusion of IT-enabled innovations and business processes
• Impact of environments (e.g., economy, regulations, and standards) on IT adoption and diffusion
• Impact of trend and progress of IT adoption and diffusion on society, organizations, and individuals
• Longitudinal study of effects on IT adoption and diffusion on all levels
• Comparison of past, current, and future research of IT adoption and diffusion
• Development of new theories and paradigms for studying IT adoption and diffusion
• Issues and inter-relationships of multi-level (i.e., individual, organization, community, and nation) IT adoption and diffusion
• Interdisciplinary study on IT adoption and diffusion
• Practical strategies for IT adoption and diffusion

IT/IS Project Management Track

Track Co-chairs:
Benjamin Yen, University of Hong Kong, Hong Kong
Hsinlu Chang, National Chengchi University, Taiwan

Description:
Both IT/IS project management (PM) researchers and practitioners are facing challenges since more and more companies focus on IT initiates for supporting on demand business, or so-called service-oriented enterprise, to respond to the increasing business dynamics, changing customer preferences, and disruptive technological shifts. The underlying IT should transform from a simple replacement for human involvement to a higher level of integration including processes, technologies and the people managing and acting upon them. Given the theme of PACIS 2010, “Service Science in Information Systems Research,” we believe that effective and innovative IT/IS project management techniques and methods are at the heart of the ability to build and implement information systems in such a context.

This track seeks high-quality conceptual and empirical research that attempts to advance theory and application of IT/IS project management using any research approach (action research, experimental, grounded theory, design science, case studies, survey research, theory development, prototyping, methodology development, PM tool development, etc.) The following is a list of the examples, but not limit to, of possible topics:

• Theories used in IT/IS project management
• Service-oriented IT/IS project management
• Agile IT/IS project management
• IT/IS project management methodologies
• IT/IS project leadership
• IT/IS project quality metrics
• Best practices in IT/IS project management
• IT/IS project success and failure
• Knowledge sharing and management in IT/IS projects
• Knowledge network in IT/IS project management
• Open source IT/IS project management
• IT/IS project management financing
• Adoption of emerging technology in IT/IS project management
• IT/IS project outsourcing

Global IT/IS Management Track

Track Co-chairs:
Shan-Ling Pan, National University of Singapore, Singapore
Mu Xia, Santa Clara University, USA

Description:
This track is concerned with research issues related to global IT/IS management (information technologies and information systems), with a focus on Asia. While research in global IT/IS has shown greater maturity, many findings are based on the cultural environment of North America or Western Europe. As corporate reality demands that firms collaborate across national and economic boundaries, global IT/IS models need to be constructed, validated, and further refined. Moreover, as globalization moves forward, many IS/IT investments are being deployed across organizations located in different countries and economies. Due to differences in Asian cultures and business best practices, more studies are needed to shed lights into a variety of strategic issues that are taking place in Asia. Thus the objective of the proposed track is to help fill the gap that exists for research on IS/IT (specifically in Asia), by offering a dedicated forum to scholars interested in this topic area. Case study, empirical, analytical, and conceptual papers that develop and/or extend theory are welcome.

In this track, we are interested in issues related to, but not limited by, research topics such as:

• Cross-Organizational and Cross-Border IS/IT Collaboration
• IS/IT Management Issues in the Greater China Region
• IS/IT Management Issues in Developing Countries and Transition Economies
• Outsourcing and Offshoring: Trends, Issues, and Management
• Strategic Applications of Global Information Systems

Human Behavior and IT/IS Track

Track Co-chairs:
Chao-Min Chiu, National Sun Yat-sen University, Taiwan
Weiling Ke, Clarkson University, USA

Description:
In response to the increasingly competitive and knowledge-intensive environments, organizations develop more complex forms and structures by leveraging information technology (IT). Consequently, the inter-relationships between IT, individuals and groups become increasingly complex. It is of great significance and interest for researchers to unveil how human behavior and social context may affect the development, adoption, implementation, and use of various forms of IT.

We invite papers that test and extend our current understanding of the issues in this area. This track focuses on the individual, group and organizational levels of analysis in the adoption, use, and effects of IT/IS. Possible topics include, but are not limited to:

• New theoretical perspectives that can help us better understand the intertwined nature of social factors and IT/IS
• Human and social factors in IT/IS development, adoption, deployment and use
• Cultural factors for development, adoption, deployment and use of IT/IS
• The social and behavioral impacts of Web 2.0 in organizations
• Organizational and human factors and the success of virtual teams
• The impact of social media (networking) web sites on human behavior, organizations, society, and IT development
• The relationships between indicators of social capital and IT/IS use
• Online and off-line interactions and the development of social relationships
• The application of methodological approaches (e.g., social network analysis, ethnomethodology, conversation analysis) to understand technology development, adoption, deployment, and use

Electronic Commerce and Mobile Commerce Track

Track Co-chairs:
Sulin Ba, University of Connecticut, USA
Hsiangchu Lai, National Sun Yat-sen University, Taiwan
Vincent Lai, Chinese University of Hong Kong

Description:
The advances in Internet and wireless communication technologies and the proliferation of mobile devices and location-based services have enabled the rapid development of electronic and mobile commerce. This research track is interested in the development of theories and practices critical to the acceptance and diffusion of electronic and mobile commerce. Of special interest are conceptual and empirical papers that identify crucial issues of today’s electronic and mobile commerce and that attempt to resolve these issues by drawing upon theories and/or methodologies from IS and other disciplines.

Research papers that are focusing on, but not limited to, the following topics are invited:

• Theoretical foundations of electronic and mobile commerce
• Mobile applications and business models
• Strategies, policies, and economics of electronic and mobile commerce
• User behaviors in electronic and mobile commerce
• Location commerce
• Mobile marketing, blog marketing, social network marketing, and other web-based marketing
• Location-based services and applications
• Issues and developments of electronic and mobile commerce
• Privacy, security, and trust of electronic and mobile commerce
• E-government, policy, and law
• Social, political, and legal implications of electronic and mobile commerce

Knowledge Management Track

Track Co-chairs:
Shin-Yuan Hung, National Chung-Cheng University, Taiwan
Jae-Nam Lee, Korea University, Korea

Description:
The objective of knowledge management track is to advance the understanding of the behavioral and technical issues associated with the creation, capture, transfer and use of knowledge in organizations. In addition, this track will provide a comprehensive cross discipline forum to share knowledge among researchers and practitioners with respect to the design, development, implementation, and maintenance of effective knowledge management systems. This track seeks high quality technical, empirical, and theoretical research covering all aspects of knowledge management. Submissions are especially encouraged covering the following topics (but not limited to):

• Theoretical developments in knowledge management research
• Design of knowledge management systems for creating, capturing, transferring, and sharing knowledge
• Development of knowledge management systems for creating, capturing, transferring, and sharing knowledge
• Implementation of knowledge management systems for creating, capturing, transferring, and sharing knowledge
• Maintenance of knowledge management systems for creating, capturing, transferring, and sharing knowledge
• Impact of knowledge management on individual, group, and organizational performance
• Enablers and inhibitors of knowledge transfer and knowledge sharing behaviors
• Metrics and effectiveness of knowledge management systems
• Organizational and economic incentive structures for knowledge sharing
• Global issues in knowledge management
• Organizational culture impacts on knowledge management
• Knowledge management in small and medium enterprises

Web 2.0, Social Computing and Data Mining Track

Track Co-chairs:
Xiao Fang, University of Utah, USA
San-Yih Hwang (National Sun Yat-sen University, Taiwan)
Xiaoquan (Michael) Zhang (Hong Kong University of Science and Technology, Hong Kong)

Description:
It is widely acknowledged that humans are fundamentally social creatures. Thus, with the emergence of Web 2.0, the Web is increasingly perceived as a platform for interacting with people, sharing knowledge, and forming virtual communities. The analysis of social behavior on the Web has attracted much attention in recent years, and social computing concerns the analysis of social behavior, especially on the Internet, from computational perspective. The profound amount of data pertaining to the Web is often analyzed using data mining techniques to reveal precious knowledge that was otherwise unknown. Examples include the characteristics of social networks, patterns for knowledge sharing, and the characters of community formation and evolution. Such knowledge can be further used to facilitate traditional information search, meet personal need, or improve decision making in business environments. Researchers and practitioners from multiple disciplines have shown tremendous interest in understanding the characteristics of social behavior through collecting and analyzing Web 2.0 data.

This track aims to bring together researchers and practitioners with a focus on analyzing data pertaining to Web 2.0 using either computational or non-computation methods. We encourage authors to share new and interesting theoretical and methodological perspectives on topics surrounding Web 2.0, social computing, and data mining that are of interest to the academic and/or practitioner communities.

• Online communities
• Web 2.0 applications
• Formation, evolution, and knowledge sharing of virtual communities
• Construction and analysis of social networks
• Link prediction
• Collaborative filtering
• Electronic negotiation
• Collective decision making, Wisdom of crowds
• Web mining
• Data Mining
• Social Media

IT/IS and Design Science Track

Track Co-chairs:
Roger Chiang, University of Cincinnati, USA
Jian Ma, City University of Hong Kong, Hong Kong

Description:
This track invites research that utilizes and explicates the design-science paradigm in IT research. It especially encourages research papers that create and evaluate innovative IT artifacts (constructs, models, methods, or instantiations) that further knowledge applicable to the productive application of IT for business applications. Presentation must be appropriate for the information systems (IS) audience. Areas of interest include, but are not limited to:

• Design Architecture
• Design Evolution
• Design Processes
• Design of Software-Intensive Systems
• Evaluation of Design Science Research
• Foundations of Design Science Research
• Representation of IT Artifact Design
• Science of Design and Design Theory

Information Systems Security and Privacy Track

Track Co-chairs:
Kai Lung Hui, Hong Kong University of Science and Technology, Hong Kong
Sam Ransbotham, Boston College, USA

Description:
Increased utility from computing devices has brought with it increased reliance on these devices. At the organizational level, businesses have incorporated information systems across all business functions, with links both internal and external to the firm. At the individual level, people have embedded information technology deeply in their daily lives. Further, the relationships between businesses, between people, and between businesses and people are all intertwined through computing systems. Yet, incidents such as compromises and misuses of private data, denial of service attacks, and theft of identity underscore the importance of laws and policies, defenses, strategies, technologies, and technology management to address security and privacy issues.

The Information Systems Security and Privacy track concerns broad issues of information assurance, security and privacy at the organizational, individual and social levels. We invite qualitative, analytical and empirical submissions across a diverse range of topics, from technical aspects to broader social and managerial issues.

Topics include, but are not limited to, the following:

• Economics of security and privacy
• Security and privacy concerning mobile devices
• Social media and social networking
• Social and business security and privacy policies
• Digital forensics
• Intrusion detection/prevention
• Electronic commerce security, privacy and trust
• Design and development of secure software and systems
• Electronic voting
• Security and privacy metrics
• Risk and fraud assessment
• Availability and reliability of computing infrastructure

Human Computer Interaction Track

Track Co-chairs:
Hock-Chuan Chan, National University of Singapore, Singapore
Susanna Ho, Australian National University, Australia

Description:
Human-computer interaction (HCI) has advanced at a fast pace and is becoming a critical research stream in information systems. The HCI track focuses on issues related to the manner in which humans interact with technologies, information and tasks in organizational, managerial, cultural, and social contexts. This research has a common focus on improved user performance and experience. The HCI track aims at being a premier presentation forum for the latest ideas and results in the HCI research area by providing an open and constructive discussion forum. This track welcomes both conceptual and empirical research papers that aim at advancing our understanding of HCI at an individual, work group, organization, or society level. Papers using different approaches or methods to improve or transform the HCI research and practice, including design, analysis, and evaluation are equally appropriate.

Topics and research areas include, but are not limited to:

• The behavioral, cognitive, and motivational aspects of HCI
• User interface design and evaluation of the Web for B2B, B2C, C2C E-Commerce; group collaboration; personalization; and negotiation and auction
• Design and evaluation issues for small screen devices and M-Commerce
• User task analysis and modeling
• The analysis, design, development, evaluation, and use of information systems
• Guidelines and standards for interface design
• Interface issues in the development of other new interaction technologies
• Information system usability engineering
• The impact of interfaces/information technology on attitudes, behavior, performance, perception, and productivity
• Implications and consequences of technological change on individuals, groups, society, and socio-technical units
• Issues related to the elderly, the young and special needs populations
• Issues in teaching HCI courses
• Other human factors issues related to HCI
• Interface design for group and other collaborative environments
• User / Developer experiences with specially-designed interfaces, design environments, or devices
• Information visualization
• Cultural factors in HCI research

Economics of IS Track

Track Co-chairs:
Ramnath K. Chellappa, Emory University, USA
Ming Fan, University of Washington, Seattle, USA
Byungtae Lee, Korea Advanced Institute of Science and Technology, Korea

Description:
This track studies the innovation and use of information systems (IS) and information technologies (IT) based on economic principles. We welcome new research on the following and related areas:

• Productivity and performance effects of IT
• The economics of digital products and information goods
• Electronic commerce and electronic markets
• Network effects in products and industries
• Social network analysis and the economics of social media
• The economic consequences of IT-enabled outsourcing and IT services
• Digital piracy and IT-related intellectual property issues
• The economics of software development and related methodology innovation

IT/IS in Healthcare Track

Track Co-chairs:
Brian Corbitt, RMIT University, Australia
Nilmini Wickramasinghe, RMIT University, Australia

Description:
Today’s healthcare industry globally is facing numerous challenges pertaining to financial, demographic and technology issues surrounding distribution, access, and delivery of healthcare services. Achieving excellence in healthcare which lies in the provision of superior access, quality and value has become the priority on the agenda for any healthcare reform initiative. Such reform and the promise of superior healthcare delivery can only be realised through the prudent design, development and implementation of various IS/IT initiatives. Hence, the impact on the healthcare sector of IS/IT initiatives, primarily in the form of e-health, electronic medical records and healthcare portals is not only significant but also far reaching.

Recognizing the importance of IS/IT to healthcare, we have developed this track. We invite submission of high quality papers that address any aspects of research in regard to IS/IT in healthcare including but not limited to e-health initiatives, electronic medical records, e-pharmacy, e-health card initiatives in various countries as well as wireless initiatives.

Possible topics include (but are not limited to) the following areas:

• Internet and networked solutions for superior healthcare delivery
• Technology use to better manage healthcare data/information/knowledge
• Wired and/or wireless healthcare initiatives
• The management of information and knowledge in integrated healthcare systems
• Designing healthcare organizations, systems and processes to incorporate e-health solutions
• Electronic medical records
• PACS
• Radiology information systems (RIS)
• Health data base management systems
• E-health card
• E-health and emergency and disaster relief
• E-Health Policy

Green IT and Management Track

Track Co-chairs:
Jae Kyu Lee, Korea Advanced Institute of Science and Technology, Korea
Kyoung Jun Lee, Kyung Hee University, Korea

Description:
IT has been considered as both the threat and the opportunity to the sustainability-concerned world. IT should be “greened” by itself and simultaneously it can help the world sustain. The term “Green IT” has been emerging from this ambivalent idea on the IT. Green IT deals with the optimal use of IT for managing the environmental sustainability of individual/enterprise/government practices as well as that of its outputs and assets throughout their life cycles. Sustainability now becomes a brand new promise of IT to the world and IT itself must show its own environmental sustainability to the world.

This track is aimed to provide a venue for researchers, software architects, and business professionals to share and discuss emerging technologies, methodologies, practices, and analyses relevant to Green IT. Particularly, we invite original, high-quality paper submissions that contribute to novel theory, innovative technology and deployed systems and practices. Prospective topics of this track include, but are not limited to, the following:

• Business Models for Green IT Initiatives
• Sustainable Management and Engineering of HW, SW and Information Systems
• Information and Decision Support Systems for Sustainable Development
• IT for the Design of Sustainable Interactions, Products, Services, and Systems
• IT for Green Supply Chain
• Energy-Aware/Saving IT-Enabled Framework for Management and Systems
• Role of IT in Sustainability such as Virtualization of Organizational Activities
• Environmental Impact of IT
• Changes in Processes and Organizations with Green IT
• Entrepreneurship and Industry in Green IT and Clean Technologies
• Green IT Economics
• Green IT for Organizational Performance, Competitive Advantage and Value Creation
• Motivations and Incentive Mechanisms for Sustainable Behaviors and Management
• Relationships between Users and Green IT
• Service Level Agreement for Green IT
• Standards, Institutions and Policy for Green IT
• Valuation and Assessment for Green IT Management
• Awareness, Adoption and Diffusion of Green IT Systems
• Case Studies on Green IT and Management

General Track Track

Track Co-chairs:
Hsing K. (Kenny) Cheng, University of Florida, USA
Paul Hu, University of Utah, USA
Abhay Mishra, Georgia State University, USA

Description:
The general track welcomes original research examining important technical, economic, managerial, or behavioral issues surrounding the design, implementation, acceptance/use, management, and evaluation of information systems in various organization or business contexts.

Call for Tutorials

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In addition to the regular research program, PACIS 2010 invites proposals for tutorials to be held at the conference hotel. Proposals for tutorials should cover timely topics in information systems or issues related to the conference theme. Proposals for tutorials should include:

• Title, a 300 word abstract, a brief outline, and the estimated length of the proposed tutorial.
• Short description of the audience to which the tutorial is addressed.
• Short biography and contacting information of the tutorial speaker(s).

Call for Panels

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The panels should address timely and interesting topics in information systems. Each panel consists of 3 or 4 panelists and run for about 1.5 hours. Proposals for panels should include:

• Title of the proposed panel and a 300-word abstract describing the content of the proposed panel.
• Names and short biographies of panel chair and candidate panelists